FAQ
Good to know.
Bags, custom orders, shipping and repairs. Can't find your answer? Ask us anything.
The bags
What makes each bag one of a kind?
Every piece is handmade from upcycled, pre-loved textiles, so fabrics and prints vary from bag to bag.
Which bag should I choose?
The Rose Sling V1 is our sling style; the Rose Crossbody V1 and 3D Rose Crossbody Slim are the compact options.
How big are the bags?
The Rose Sling V1 has a padded tech compartment. The Rose Crossbody V1 is sized for the essentials. ADD · dimensions + strap length per bag
Do you make more than bags?
Our studio also creates accessories and utility apparel. Reach out to ask what we are working on.
Custom orders
What's the difference between standard and Custom?
Each style comes as a standard bag or a Custom edition. Custom pieces are $60–$90. CONFIRM · what the customer chooses on Custom orders
How do I place a custom order?
Choose the Custom edition on any product page and tell us your idea, or send us a note through the contact form.
How long does a custom bag take?
Every custom bag is sewn to order. We confirm timing with you before we start. ADD · custom lead time
Shipping & repairs
How much is shipping?
Free Ground Shipping within 48 contiguous states, on both Standard and Priority orders.
Read the full policy →
When will my order ship?
Standard orders usually ship within 12 to 15 business days after final proof approval; shipping time for Standard Service is not guaranteed. Priority orders are guaranteed to ship within 8–12 business days. In all cases, final proof approval must be received by 11:00 AM EST; otherwise, one business day will be added to the shipping times.
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Do you ship outside the United States?
Customers are responsible for making arrangements to clear customs for shipments delivered outside the United States, and agree to pay all customs duties and fees on goods shipped to their respective locations.
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Can I return or exchange my order?
All Sales Are Final: Due to the custom, handmade, and limited-run nature of our upcycled bags, utility apparel, and accessories, 7Roses Studios does not accept returns, exchanges, or refunds once an order is placed and fulfilled.
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What if my bag arrives with a defect?
If your item arrives with a structural defect or flaw in the stitching resulting from our craftsmanship, please contact us within 7 days of delivery so we can evaluate the issue and make it right.
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Can you repair my bag?
We offer repair and reinforcement services for structural wear and tear on all 7Roses Studios bags, vests, and apparel. For customers in our local area, repairs can be coordinated directly or dropped off at designated local meetups/events. For mail-in repairs, customers are responsible for shipping costs to and from the studio.
Read the full policy →
Care
How do I care for my bag?
Spot clean gently and air dry.
CONFIRM · care instructions